Maria Caulfield, Member of Parliament for Lewes, has welcomed the intervention by Chancellor Jeremy Hunt to halt plans for HMRC to close their phone lines over the summer.
HMRC had said that from April until September - a period of six months - taxpayers would be unable to call them for help with their tax return as part of a bid to push customers online.
Maria Caulfield had been contacted by several constituents who had experienced issues getting through to HMRC who were worried that this planned closure would only make the situation worse.
The Chancellor has listened to MP’s concerns and has told HMRC to halt these plans.
Commenting, Maria Caulfield MP said:
“I am very pleased that the Chancellor has intervened on this, I have been contacted by many concerned residents about issues they are having getting through to HMRC on the phone. We must see an improvement in the service so that residents can quickly and easily resolve any issues”.