Government launches new Help to Claim services for Universal Credit

Maria Caulfield MP has welcomed the new Help to Claim service launched by the Government and Citizens Advice to help those claiming Universal Credit.

Help to Claim is free, confidential and impartial support provided by trained advisers from Citizens Advice. It is for people who need advice or practical support making their Universal Credit application and getting their first full correct payment on time.

People can get Help to Claim over the phone, online, or face to face through local Citizens Advice and Citizens Advice Scotland services. Claimants will receive information on the service through local marketing, through the Universal Credit Service (including through or through other partner organisations who have established relationships with Citizens Advice.

Support will be available through the Citizens Advice free phone line and web chat from 8am - 6pm Monday to Friday:

•             England: 0800 144 8 444

•             Web chat:

Maria Caulfield MP said “The Government recognise that some people have had difficulties when first claiming Universal Credit and want to make it as easy a process as possible to ensure a smooth transition into the new benefit. The new Help to Claim service from the Government and Citizens Advice will enable claimants to get easy access to support as they start to claim Universal Credit. It is important that we support people into Universal Credit as it will help people move slowly into work without losing all of their benefits.”