Mortgage prisoners

I am sorry to hear about the financial difficulties you are experiencing and the distress that this has caused you. I understand wholeheartedly how frustrating it is to be unable to pass the affordability check when re-mortgaging your current mortgage. However, I would like to assure you that action is being taken to help those homeowners who find themselves in this difficult situation.

The Financial Conduct Authority (FCA) is proposing to amend current mortgage rules. It has consulted on whether lenders could be more lenient to customers who are looking to re-mortgage their homes. Under the proposals, customers who can afford a new loan, are up-to-date with their mortgage payments and do not have to borrow more money could arrange a more affordable mortgage deal on their current property.

Equally, in the meantime, there are a number of steps borrowers in this difficult position can take. FCA rules prevent lenders from taking advantage of a customer's situation as a 'mortgage prisoner'. Customers who feel they have been treated unfairly can make a formal complaint to their lender. If they believe that such a complaint is not dealt with satisfactorily, they can refer the matter to the Financial Ombudsman Service.